Website Troubles?
Are you experiencing an issue on our website? If so we'd love to help find and resolve this issue for you.
Getting Started & Troubleshooting
Welcome to the 'Getting Started & Troubleshooting' section! Here, you'll find step-by-step guides to help you navigate our website, answers to frequently asked questions, and solutions to common issues. Whether you're new to E2U or need help resolving a problem, this is your go-to resource for getting the most out of your experience.
Login and Account FAQs:
1How do I create an account?
To create an account, click the "Sign Up" or "Register" button at the top of the page, fill in your details, and submit the form. You’ll receive a confirmation email to verify your account.
2I forgot my password. How can I reset it?
Click "Forgot Password" on the login page and enter your registered email address. You’ll receive a password reset link to set up a new password.
3I didn’t receive my password reset email. What should I do?
Check your spam or junk folder. If it’s not there, ensure you’re using the correct email address associated with your account. Still no luck? Contact our support team for assistance.
4Why am I unable to log in to my account?
Double-check your email address and password. If you’re still having trouble, reset your password or contact support if the issue persists.
5How can I update my account information?
Log in to your account, go to the "My Account" section, and update your personal information, email, or password.
Troubleshooting Order Issues:
1Why can’t I add items to my cart?
Ensure you’re logged in to your account and your browser’s cookies are enabled. If the problem continues, clear your browser’s cache and try again.
2I’m having trouble checking out. What should I do?
Check that all required fields are filled out, your payment method is valid, and your billing information matches your payment details. For technical issues, try refreshing the page or using a different browser.
3My order isn’t showing up in my account. Where is it?
Check your order confirmation email to ensure the order was completed. If it’s missing, contact support with your order details.
Website Navigation Issues:
1The website is loading slowly. What can I do?
Try clearing your browser cache or switching to a different browser. For mobile users, ensure you have a strong internet connection.
2Why do I see an error message when browsing the site?
This could be due to temporary server issues or browser compatibility. Refresh the page or contact support if the issue persists.
3Why does my cart empty when I navigate to a new page?
This issue is often caused by your browser or phone cache on mobile devices. When the cache stores outdated information, it can disrupt the cart functionality.
Solution:
- Clear your browser or phone cache. Here’s how:
- On desktop: Go to your browser settings, find "Clear Browsing Data," and ensure "Cached Images and Files" is selected.
- On mobile: Check your phone's settings under "Storage" or "Apps" and clear the cache for your browser app.
- Refresh the website after clearing the cache.
- Ensure that cookies are enabled in your browser settings, as they help retain cart information.
If the problem persists, try using a different browser or device. You can also contact our support team for further assistance.
Support Information:
1How can I contact support if I need help?
E2U has several departments, including Sales, Product Support, HR, and Accounting, all of which can be reached through our Contact Page. If you're experiencing website issues, need assistance, or want to report a problem, please use the contact form below.
2Where can I find my order history?
Log in to your account and navigate to the "My Orders" section to view your order history and details.